1st class support. I'm so glad we purchased Netgear hardware due to the customer support experience. Anything else in future will therefore always be Netgear. Thank you so much and keep up the great work.
- Colin, (Londonderry, UK)
I have a variety of Netgear products at home, because of their ability to satisfy my needs and reliability, my current experience only served to fortify my belief that Netgear was the right choice from the start.
- Fernando, (London, UK)
Mark van den Brink was excellent and really helped me when my school network went down. He gave me excellent advice, remotely solved issues on my netgear product which benefitted me as I was not always available as I have to teach. He was very friendly and didn’t baffle me with technical terms. He gave me first class service and I would recommend Netgear products and support to everyone. Thank you so much for all your help.
- Tracey, (UK)
Nadeem from Technical Support is a credit to Netgear. Possibly the best aftersales support I have had from any manufacturer. He was thorough, helpful and organised a replacement unit in record time, restoring my faith in Netgear. Cheers.
- Kevin, (Flitwick, UK)
Thank you for your cooperation in these times and 'very important to solve the problems that may arise, and according to me' and 'the best advertisement for a product, the customer satisfied. good day
- Massimo, (Rubano, Italy)
I am very excited about your products, have now several of them, but especially your good support has made that I ask for your products. Mark is a nice guy and is extremely patient, and the fact that he knows how to understand the customer's problems
- Svend, (Denmark)
I am very pleased with the perseverance, politeness and technical competence of U employee. A very good support options.
- Jurre, (Netherlands)
We thank you for a very exemplary way to handle our case.
- Örjan, (Uddevalla, Sweden)
Best support ever!
- Que, (ZWAANSHOEK, Netherlands)
I express my personal thanks to Mikhail patience and invaluable help in solving the problem!
- Igor, (Russia)
Everything was perfect, easy contact and rapid resolution of the problem
Thank you again
- Adrien, (Luxembourg)
The person who handled my case followed up to see if the problem was solved a few days after my call, this is a real plus to have a support like this, I recommend Netgear.
- Mickael, (France)
One of the best tech support I know! Absolutely great and commendable.
- Nicolas, (Germany)
Excellent service by Mr. List. I had several questions that he could detect and solve immediately. Highly recommended!
- Toni, (Switzerland)
Top Service have until now more than 10 Netgear products in the company only 1x broken but what helped super fast :-)
- Laszlo, (Bayern, Germany)
Super Support job!
All together thanks again.
The new device was minutes with all settings and the old disks (RAID1) in Figure 3. Again fully functional and up-to-date.
The replacement of the devices to the UPS shipping also works smoothly.
Keep it up.
- Mike, (Switzerland)
The service I got in response to my query was first class. I raised it late on a Sunday and by 0830 on Monday morning I had received a comprehensive reply by email. Your representative then took the trouble to telephone me as well before 0930 to make sure I was happy with the response. I think this is the best all round response I have ever had to a support desk question raised with any company. Thank you for your help. This sort of service makes me want to recommend Netgear to everyone. Regards,
- Ross, (West Midlands, UK)
Tech support was Awesome! Very helpful and quickly resolved my issues. I will rate him 15/10. I have dealt with many CSR's before and he is top notch and a keeper!
- Narendra, (Florida, USA)
Phone person was extremely helpful, pleasant and professional. I am very happy with the warranty coverage on this product and will purchase more because of the lifetime warranty.
- Bill, (United States)
Netgear is my ONLY choice for networking equipment because of the quality of support.
Everyone else comes a distant second
- Bruce, (Australia)
Mary was truly excellent! You should clone her and have her on all calls. She was smart, thorough, confident and just all-around fantastic!!
- Daniel, (United States)
Janice who was my contact @ Netgear and who solved my problem was excellent to work with. I am a Technical Sales Manager by profession and I wish there were more individuals who had Janice's skills and abilities to provide value added, technical consultative service to hire. It is for this reason as well as the quality of your products and support that I continue to purchase Netgear hardware.
- Jim, (California, USA)
I am very impressed and happy with the tech support I received via phone. He was very helpful and offered to walk me through the process. He was very knowledgeable. I will definitely feel a lot more comfortable buying NG products knowing that I have access to this level of support. Thank you!
- Daniel, (Canada)
First, I am impressed about the NetGear warranty. You guys believe in your products. Secondly, the phone support is super. The tech is knowledgeable and technical. Thirdly, I don't have to wait long and have to be transferred from one tech to another. One call fixes all. Thank you NetGear.
- Huy, (Texas, USA)
Excellent experience... I am very impressed by how Netgear stands by its product.
- Al, (United States)
Kostia really is a genius and knows his stuff! I could not have resolved my issues without him! Keep up the great work.
- Lonny, (United States)
Couldn't fault either engineer at all with the help I was given. Amazing service!! Thank you!
- Matt, (Middlesex, UK)
I’m always satisfied with the support I get. That’s why I love NETGEAR.
- Mark, (California, USA)
Raul IS an excellent ambassador for you at NETGEAR and an excellent resource to have in your team. I was concerned that NETGEAR would not be very responsive as I hear and see complaints on the web about how some companies just don’t want to bother with customers in post-sales support. Netgear has changed my opinion today well done.
Raul, progressed actively to make contact with me and did not waver in his customer facing skills.
- David, (Manchester, Uk)
Philip who assisted me has been a fantastic help and a credit to netgear.
- Adrian, (Walsall, Uk)
Expert was great. He deserves a raise. A major KUDOS to him.
- Sam, (United States)
No comment except to confirm that the Netgear support is really excellent. Congratulations to the whole 'organization.
- Angelo, (Italy)
I am very impressed over the support I got!
- Bo, (Sweden)
I would not change too much :-) Everything is outstanding at the moment :-)
- Rob, (Utrecht, Netherlands)
Special thanks to the technical support specialist Mikhail. Podderzhkaokazyvalas quickly, competently and with knowledge of the case.
Very good specialist.
- Oleg, (Russia)
I would and do recommend Netgear products. First because they are reliable given the amount of products we currently have in our company. Second, the support is efficient and professional and for my last inquiry I would say fair and human. Thank you for great job.
- fabien, (Belgium)
I hope that service will always be so good like this one. Full professional and very fast response. I'm impressed.
- Kacper, (Poland)
Many thanks for the fast professional solution to my problem.
- Thomas, (Germany)
Your technician made my day! It was a pleasure working with him today to resolve my VPN tunnel issue.
- Scott, (California, USA)
You have gotten a Netgear customer for life, I have enjoyed your support experience more than I ever thought possible.
- Joseph, (United States)
Very quick replacement of device under lifetime warranty. In the future, I will buy and recommend Netgear products because of the great warranty. I've gotten stuck with other manufacturer's products that fail after a year or two, and not under warranty.
- Robert, (United States)
This guy was the best customer service I have ever had anywhere. Thanks Netgear. I am a loyal customer.
- Taylor, (United States)
The reason I buy Netgear products is your support. I will buy nothing else as long as your customer support remains the same. Best in the business!
Thank you for knowing that customer support is KEY!!
- Gary, (United States)
This was a warranty replacement, and your company 'keeps its promise' !! There was little question about the problem and the unit was replaced in a day. THAT is why we purchase from you. Companies say that the customer comes first but don't honour that..........Netgear does.
- Doug, (Canada)
Overall I couldn't be happier. Every person I talked to is very knowledgeable and very quick to resolve my cases.
- Alexandra, (United States)
Casey, the tech support person, was very good, and was very willing and patient to help me through debugging specific VLAN case with me. I would recommend his assistance to others.
- Jason, (United States)