This article only applies to legacy NETGEAR routers with the older Smart Wizard user interface. If your router has the NETGEAR genie user interface, see How do I install my NETGEAR router using the router web interface?
For additional troubleshooting assistance, see How do I troubleshoot my wireless network?
Symptoms:
- Lost Internet access after it was previously working.
- Unable to go online with wired and wireless devices.
To troubleshoot Internet connectivity issues:
If you are a dial-up user converting to a cable or DSL connection, note that some software does not work when both types of configurations are present. Configuring your new connection might stop your dial-up connection from working. You might need to configure your computer to connect one way or the other.
- Disconnect your router and connect your computer directly to your modem.
- If you cannot access the Internet, contact your ISP.
- If you can access the Internet, reconnect your router as it was before and continue to Step 2.
- Log in to the router. For router login instructions, see your router user manual or How do I log in to my NETGEAR home router?. If you cannot log into the router, check the following:
- Ensure all cables attached to the router and computer are secure.
- The Internet LED is lit. If the Internet LED is not lit, refer to the router manual to troubleshoot the light status.
- If you are using a device that is connected to the router using an Ethernet cable, check that the LEDs for the ports with cables are lit. If a port LED with an Ethernet cable is not lit, move the cable to a different port on the back of the router. If a port LED still does not light, see the router manual.
- If you are using a wireless device, check that the LED on the wireless adapter is lit. If the wireless adapter LED is not lit, then do not continue with this article. Instead, see your adapter manual for troubleshooting.
- If all cables are securely seated and the LEDs are lit appropriately, follow these steps:
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If you are able to log in to the router, run the router's Smart Wizard and take one of the following actions:
- If a dynamic IP address is discovered, proceed to Step 3.
- If PPPoE is discovered, configure your router with the username and password provided by your ISP. Click Apply and proceed to Step 3.
- If a static IP address is discovered, configure your router with the IP address for your router, the address of the ISP's DNS, and the address of the default gateway. Your ISP provided you with this information. Click Apply and proceed to Step 3.
If the Smart Wizard does not find an IP address, follow these steps:
- Power off the router.
- Power off the modem.
- Power on the modem.
- Power on the router.
- Repeat Step 2.
- Click the Smart Wizard Test button to access the NETGEAR online test page.
If the page displays, you have Internet access. If the page does not display, see No Internet with new router - MAC spoofing
- Under Router Status, confirm the router gets a valid IP address. For more information, see your router user manual.
If there is no valid IP address, please perform a complete power cycle of your network, see How do I power cycle my home network?.
Last Updated:05/09/2023
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Article ID: 1098